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Order & Payment
Order & Payment

Information about ordering and payment at TnP Visual Workplace

The new TnP webshop is geared towards corporate customers, but you can also order with us as a private customer. Curious about the progress of your order, payment methods and delivery times? You will find the information below. If you cannot find what you are looking for, please feel free to contact us us and let one of our staff members advise you.

Placing an order - Corporate customers

Below you will find information about ordering and payment for corporate customers.

Webshop order

As a corporate customer you can order in various ways. The webshop offers you the ability to create a profile and to manage your own data. An alternative billing and delivery address or a reference (e.g. purchase number / PO number) and a different contact are also among the new options.

If you order through the webshop as a corporate customer, you will receive an automatically generated confirmation (PDF file) by e-mail. Check this confirmation carefully and let us know if there are any modifications as soon as possible. The corresponding invoice will be sent digitally (PDF file) to the specified e-mail address after delivery. 

Purchase order (PO)

You can also order directly through a purchase order (e-mail / PDF). Send this order to info@tnpvisualworkplace.nl and you will receive a confirmation within 24 hours in the form of an order confirmation.

Digital invoice

Sustainability is important to us, so we will send digital invoices starting in June 2014. You agree automatically to this when placing an order. After shipment, you will receive a third e-mail with a digital invoice (PDF file) as an attachment. The e-mail address to which the invoice is sent can be different from the e-mail address of the contact person (the person who placed the order).

Did you not receive any e-mails? Make sure that it did not end up in the folder junk e-mail or spam. If this is the case, please contact us so we can find out what went wrong.

Administrative costs

As a business client you have the option to order through the web shop or a purchase order. In both cases it's important for your organisation that the invoicing information is correct. Supplying the right information as a client is your responsibility. In case it turns out that the information transmitted is not correct, and we have to make adjustments to, for example, the description of the entity, we are forced, unfortunately, to charge administrative costs, as this tends to use up a lot of time. These costs amount to € 25.00 per invoice. Of course we will advise you in advance. In case of questions about invoices, you can send an e-mail to administratie@tnpvisualworkplace.nl

Placing an order - Private clients

Below you will find information about ordering and payment for private customers.

Webshop order

As a private customer you can only order through the webshop. The shop offers you the ability to create a profile and to manage your own data. Immediately after placing an order through our webshop you will receive an automatically generated confirmation (PDF file) by e-mail. Check this confirmation carefully and let us know if there are any modifications as soon as possible.

Digital invoice

Sustainability is important to us, so we will send digital invoices starting in June 2014. You agree automatically to this when placing an order. After shipment you will receive a third e-mail with a digital invoice (PDF file) as an attachment.

Did you not receive any e-mails? Make sure that it did not end up in the folder junk e-mail or spam. If this is the case, please contact us so we can find out what went wrong.

Payment methods

As a service to our customers, we offer various payment methods completely free of charge.

Payment methods TnP Visual Workplace

Credit Card (new)

We offer the following possibilities for paying by credit card: Visa, MasterCard and Maestro. Paying by credit card, like all other payment methods with TnP Visual Workplace, is completely free of charge.

Payments with PayPal can only be done on request, as of June 2014. 

Reverse charge

Are you a foreign customer (outside of the Netherlands) and is your location within the European Union? You are exempted from the payment of VAT. This means that your invoice will state "reverse charge". The order amount will therefore be exclusive of VAT for you. However, we have to require you to give your VAT number when placing an order. This is necessary for a correct intra-community supply (ICP) declaration.

Delivery times

We supply most products from stock. The delivery of these products will be 3-4 business days for customers outside of the Netherlands. If products have a different delivery times it will be indicated in the product information in the shop.

Urgent orders are possible in consultation with us. If you have questions and / or concerns about your order status and / or delivery date, please do not hesitate to contact our logistics department on the following telephone number +31 (0) 24 82 00 265.

Shipping costs

Shipping costs Worldwide (.com webshop /outside Europe)
$ 44,95

Post-paid from
$ 500,-

We have classified our shipping costs in a number of different areas:

Area 1; $ 12,95 - shortly adjacent to the Netherlands

  • Germany
  • France
  • Italy
  • Luxembourg
  • Austria
  • Spain
  • United Kingdom

Area 2; $ 19,95 - on average bordering on the Netherland

  • Bulgaria
  • Denmark
  • Estonia
  • Hungary
  • Ireland
  • Latvia
  • Lithuania
  • Poland
  • Portugal
  • Romania
  • Slovenia
  • Slovakia
  • Czech Republic
  • Sweden

Area 3; $ 24,95 - exceptional customs fees

  • Finland
  • Greece
  • Croatia
  • Norway
  • Switzerland

Reliable delivery with DHL

A reliable delivery of your visualisation materials (parcel service) is provided by DHL and will be offered between 08:00 and 17:00 on weekdays. In the event of absence, the package will be offered for delivery again the next day. With the received Track & Trace code you can easily and quickly track your package online yourself.

Shipments with DHL worldwide express

About DHL Worldwide Express
DHL is present in more than 220 countries and territories worldwide, making it the world's most international company. With a workforce of more than 285,000 employees, they offer solutions for an almost unlimited number of logistical needs.

Service

Modify Order / cancel after confirmation

You may like to modify or cancel an order after it has been placed. Please contact us immediately so we can still change it, before shipping the package. If the package has been sent already, then the shipping costs to return the shipment are to be borne by you.

Other

If you have any other questions please do not hesitate to contact us, we will always personally answer and provide you with a solution.

Returning whiteboard

For returning our whiteboards, we apply different conditions from those on our other products. The short summary below explains what the conditions are for replacing or returning a whiteboard: 

  • First of all it is essential that the whiteboard's box has not been opened. In case of an opened box, there is no certainty that the whiteboard will be returned in the proper condition.
  • Returning a whiteboard is always done through a TnP supplier. This is due to the insurance policy TnP has taken out concerning the shipment of our products.
  • The costs of replacing/returning a whiteboard will be charged to client. The exact amount depends on the dimensions of the whiteboard. Arrangements will be made for this beforehand.

Guarantee

We stand for high quality materials. You can expect that a product supplied by us meets all reasonable expectations and that it will arrive in its original condition.

Should a product be defective or arrive broken, please immediately contact us so that we can reach to a suitable solution together.

TnP stands for quality and personal service!